FAQs
We've answered our most common questions below.
Use the sections to jump straight to what's most relevant to you.
Getting Started
How long does a session go for?
Here at Let's Swim! our lessons go for a duration of 30 minutes.
What will my baby learn starting swimming lessons so young?
Beginning swimming lessons at a young age will allow your little one to learn through a fun and relaxed environment. It encourages your little ones to move freely within the water, letting their legs kick and arms splash without hurting themselves. It promotes an early learning approach to water safety and water conditioning and is also a fun and rewarding bonding activity for yourself and your child.
How many children in the classes?
Parent and Child classes have a maximum of 6 children, each accompanied by a parent in the pool, with one teacher.
Children in a Parent and Child class must be accompanied by a parent/guardian in the pool for the duration of the lesson.
Children attending the independent classes are usually over the age of 3 years. These classes have a maximum of 4 children in a class to one teacher.
How often should my child swim?
Swimming is just like most new activities; the more you do it, the better you will become.For a faster development and retention of skills, swimming twice a week is recommended. If your child is unsettled or new to swimming we would recommend doing two lessons a week to build confidence and water familiarisation. This will provide your little one with retention in mobility, skills and provides consistency to a new activity.The overall importance when learning to swim is consistency!
How long will it take my child to learn to swim?
It is a question that is always asked and is extremely hard to answer.
Swimming lessons should not be seen as an event your child attends. It is more a process of what and how your child learns. This can depend on your child's age, confidence, ability, lesson frequency and much more. Roughly, if your child is over the age of 3 years, it can take up to 6 months to one year for them to be safe in the water.
Does my child need to wear a swimming cap?
Yes, from age 3, swimming caps are required for all lessons at Let's Swim! to help keep our pool clean and our filters clear. Please bring your own cap, or one can be purchased from reception.
For children under 3, swimming caps are optional but encouraged.
If your child has a sensory or medical reason that makes wearing a cap difficult, please speak with our team — we’re always happy to help find a solution that works for your family.
Pricing & Payments
How much do lessons cost and how do we pay?
Lesson pricing varies by location:
Williamstown North: $26.50
Newport: $25.50
Families with more than one child enrolled receive a sibling discount. Payments are processed fortnightly via Direct Debit.
Bookings, Absences & Cancellations
What happens if we are unable to attend our usual lesson?
Life can get busy and children may be unwell, so we understand that sometimes your child may not attend a lesson.
All absences must be recorded through the iClass Pro App at least 1 hour prior to the lesson. A make-up token will be issued after that lesson has occurred. Failure to notify of your absence, will result in forfeiting that class and no make-up token will be issued.
* If a make-up class is booked and you are unable to attend that make-up class, unfortunately we will not reschedule.
Can we use make up lessons instead of paying for a lesson?
Unfortunately, make-up lessons cannot be used to extend payment blocks.
How do I cancel my enrolment?
All cancellations must be done through the iClass Pro app before your next fortnightly payment. This can be done anytime by requesting to drop out of lessons.
Once a cancellation occurs, make-up tokens must be used prior to your last lesson, or they will be forfeited.
Do lessons run during school holidays and public holidays?
Let's Swim! offers 12 week terms to maximise your child's learning opportunities. Therefore lessons will run over the school holidays as usual. There will be a short break over the Christmas and New Year period. Let's Swim! will be closed on Public Holidays. If your child's usual lesson takes place on a public holiday you will not be charged for this closure date and no make-up class is needed.
Our Facilities
Is the pool heated?
Our pool is heated to a constant 32 degrees celsius to ensure your little ones stay warm during lessons. This is the perfect temperature to allow your child's muscles to relax and for them to not be distracted by cold water, particularly in the cooler months.
Will the water affect my child's skin or eyes?
Here at Let's Swim! our water is magnesium based which means it contains little chlorine and mainly magnesium salts. Magnesium assists with the relaxation of the muscles, calms anxiety and minimises the chance of your child having a reaction to the water.
Staff & Safety
What qualifications do your staff hold?
All our staff have completed:
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Swim Australia/Austswim Swimming Teacher Qualification
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Intensive Let's Swim! training
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A minimum of 40 hours of supervision in the pool.
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A Working with Children Check
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Annual training including CPR.
Can I take photos or videos of my child at the facility?
We don't want you to miss out on capturing your little ones exciting achievements or special moments. We just ask that before taking the photo/video you get consent from parents of other children and others who may be in the photo/video with your child. All privacy must be respected. At no time should a photo/video be taken in the changing rooms.